Complaints

We are committed to providing our customers with high quality, reliable service. If problems do arise we will work towards resolving them as soon as you contact us. Our aim is to resolve phone enquiries at the initial contact, and have written enquiries answered within 5 business days.

All complaints are handled in line with our complaints and handling policy and procedures, which ensures that requirements set in the Australian Standard ISO 10002 (2006) Complaint Handling are met.


How to make a complaint

If you have contacted Peel Renewable Energy by phone but feel that your complaint or issue has not been resolved, we request that you write your complaint and mail it to us. Our mailing address is:

Peel Renewable Energy Pty Ltd
PO Box 858
Launceston, Tas 7250

If you are not satisfied with the resolution of the complaint, you may escalate your complaint. At any time during the complaints process, you may request our complaints procedure which includes the relevant internal escalation processes.

Please see our Complaints and Disputes Policy for further information.

Energy and Water Ombudsman Western Australia (EWOWA)

If you still feel that the issue has not been resolved to your satisfaction you may choose to contact the Energy and Water Ombudsman Western Australia. The contact details for the Ombudsman are:

General enquiries

Telephone: (08) 9220 7588
Toll free: 1800 754 004 (free from landlines)
National Relay Service: TTY or modem users phone 133 677 and quote 08 9220 7588

Voice-only (speak and listen) users phone 1300 555 727 and quote 08 9220 7588

SMS Relay text 0423 677 767 and quote 08 9220 7588

Use this link to Make an Internet Relay Call and quote 08 9220 7588

Email: energyandwater@ombudsman.wa.gov.au

Fax: 08 9220 7599

Freefax: 1800 611 279


Address: PO Box Z5386

St. Georges Terrace

Perth WA 6831


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