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Customer Support
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To assist us to provide you with services, we need to collect personal information about you. We will treat your information in accordance with our privacy policy, a copy of which is available upon request. If you have Life Support equipment at your home or premise, we want to ensure that you will be safely connected and understand how to register, so please call us on 08 9416 2026.
A Temporary Supply Customer Account will be opened using the Account Holder details provided below.
You can nominate an Authorised Contact Person (usually a family member, friend, employee or similar) to manage your electricity account on your behalf. Authorised Contact Persons have access to your account information and are authorised to manage several account tasks.
If you select yes, we may send promotional offers or information over time to your preferred address.
This is the supply address you want to establish for consumption billing. In this case, the address listed here should be the same address that you are requesting for Temporary Supply Connection (in Section 2). The land titles must be released, and the address provided must match the titles according to the shire or Landgate. If the property is, or will be strata titled, please provide the parent lot number on this application, or refer to the Shire of Murray for more information.
Tariffs are GST inclusive. To find out more information, visit our website page Electricity Plans, or please contact our Customer Service Team on 08 9416 2026 to discuss appropriate tariff selection and prospective discounts against the gazetted tariffs offered (as may be available), depending on status and usage eligibility.
You understand and agree that a Customer Account will be created using the information in Section 1, and that the Account is for the supply of electricity at the address listed in Section 1, Part 4 on the terms and conditions linked here . By signing this form, you agree you have read and understood the terms and conditions and that you are a large use customer that consumes more than 160,000 units of electricity per year across all your sites. This information, invoices, rate changes, planned outages and marketing (if you selected Yes in Section 1, Part 3), will be issued to your nominated email address (unless you have selected Paper Copy in Section 1, Part 1, in which case they will be posted to your nominated ‘Postal Address’ in Section 1, Part 1). Your Account will activate upon energisation (following installation) of the Temporary Meter as requested in Section 2. Peel Renewable Energy may vary connection installation charges from time to time and a one-off Account Establishment Fee (please contact our Customer Service Team or visit our website to confirm the amount) will be applied to your first invoice. By signing this form, you are confirming that all the information in this Section 1 is accurate and true, and you agree to the terms provided here in this Section 1. You understand your account will be opened, and the confirmation will be issued to you, following the completion of the connection activities.
You can nominate an (or another) Authorised Builder or Electrical Contractor to engage with us in relation to establishing this Temporary Supply Connection, including us providing details about the Temporary Supply Connection.
This is the intended address you want to establish the Temporary Supply Connection for. In this case, the address listed here should be the same address that you are requesting for a Temporary Supply Account (in Section 1, Part 4). We require confirmation below.
This section is intended to understand the supply you will require at the Temporary Supply Connection Address.
Please provide details for each significant piece of equipment to be installed at the premises. Note: Check each square as anticipated.
Please read Conditions of request to provide a formal quote (see below).
By signing this form, you are confirming that all the information in this Section 2, Parts 1 to 7 is accurate and true, and you understand that a Temporary Supply Connection will be created, and subsequent Temporary Supply Connection activities will occur, and you agree to the terms provided here in Section 2, Part 7. You understand that a Connection Invoice (and a Design Invoice should this be non-standard, and applicable to your request) will be issued to you following this Supply Form application submission, and that the invoice/s require full payment before any connection activities will be undertaken; additionally, all required electrical notices are to be received by Peel Renewable Energy prior to the commencement of connection activities. You understand and agree that the completion of your connection will be actioned within 8 weeks from the invoice/s payment and the required electrical notice/s receival. We will contact you if the application requires further information. Should the invoice/s payment and the required electrical notices not be received, your Supply Form application will be cancelled, and we will notify you.
*No obligation to proceed
Submission of a new Temporary Supply Connection application does not oblige you to proceed with a new Temporary Supply Connection and the associated electricity infrastructure works unless you accept Peel's formal quote.
*Large Connections
If your connection will have a total maximum load greater than 1,000kVA or 10% of the relevant systems peak load, Peel reserves the right to amend these terms and conditions or impose new conditions in connection with your Connection Application. Peel will need to apply the Customer Connections and Contribution Guidelines to the new connection.
*Design Fee
A formal quote is free of charge for connections that have a total maximum demand of 5 kVA or less. A design fee is payable for connections with a total maximum load of more than 5 kVA or connections which will require a CT Meter. The Design Fee is specified in the Fees and Charges section of Peel's Customer Connection and Contribution Guidelines which you can request a copy of, from our Customer Service Team. Peel shall issue you with a tax invoice for the Design Fee (if applicable) after Peel received the completed New Electricity Connection Application form from you. Peel will only commence preparation of the detailed design and formal quote when this fee (if applicable) is paid. Cost of the Design Fee may increase if the actual costs incurred by Peel in preparing the detailed design and formal quote exceed the design fee, the difference will be incorporated in the formal quote and will be payable by you in accordance with the terms and conditions attached to the formal quote.
*Design fee non-refundable
The Design Fee is not refundable, even if you decide not to engage Peel to proceed with the electricity infrastructure works.
*Additional charges
Peel may impose an increase to charges or impose new charges in accordance with the Customer Connection and Contribution Guidelines and will do its best to ensure that you are provided with prompt notice of any such increases or new charges.
*Statutory approvals and clearances
You are responsible for obtaining any statutory approvals in relation to the proposed electricity infrastructure works at your own cost, including planning approval and approvals in relation to heritage, Native Title, Aboriginal heritage, flora and fauna, or any vegetation clearances from the appropriate government body or agency.
*New Connection arrangements are separate to electricity supply arrangements
If you accept the formal quote, this does not address the requirement to have an electricity supply agreement in place in relation to the supply of electricity at the premises. Except to the extent that you have already made arrangements for the supply of electricity to the premises, Peel will provide you with an offer to supply electricity at the premises along with the formal quote.